We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. We are responsible for your new purchase until it reaches the Post Office. After that, it is out of our control. All purchases are shipped by USPS and insured through USPS. In the case that your shipment is lost or damaged in transit; you are responsible to file the claim with USPS. We are not responsible for lost or delayed packages during transit. We are not responsible for weather related damage or delays. Once the package leaves our hands, it is completely out of our control.